Shipping Information

Do you ship outside of the U.S.?

No, we only ship to the US at this time. Some exceptions may apply for deliveries to Alaska and Hawaii. If your area ZIP code is among the exceptions we will notify you after receiving your order with shipping and insurance rates to ship via USPS.

Do you ship to PO Boxes?

No. We ship through FedEx, and they do not ship to PO Boxes. If you live in a location that does not have street addresses please notify us when you make your order. We can ship via USPS but the free shipping will not apply. After we receive your order, we will contact you with shipping and insurance rates for your order.

How long will it take to get my order?

Retail orders are usually shipped within 2-3 business days, beginning the day after you place your order. Our business days are Monday through Friday. During the holidays, this shipping time can extend to 3-5 business days. Shipping time can take another 2 to 3 days, depending on the delivery area the package is going to and the type of delivery service chosen. If your order will take longer than this, we will contact you and let you know right away.

What kind of shipping service do you offer?

Our free shipping is made through FedEx and the standard we offer is FedEx 2 Day Service and ground shipping, but if you would like to receive your products sooner you may choose a different service for an additional fee.

Available Delivery Services

- FedEx Priority Overnight Service: Next business day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 or 5:00 p.m. in remote area; by noon or 1:30 p.m. on Saturdays. Monday – Friday, with Saturday service available in many areas for an additional charge. Delivery to and from many areas of Alaska and Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, please see FedEx Alaska/Hawaii services.

- FedEx Standard Overnight Service: Next business day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. Monday – Friday only. Available throughout all 50 states (not available in all areas of Alaska and Hawaii).

- FedEx 2Day Service: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Monday-Friday, with Saturday service available in many areas for an additional charge. Delivery to some rural areas of Alaska and ZIP codes in Hawaii in 3 business days. For additional details about Alaska and Hawaii shipment, please see FedEx Alaska/Hawaii services.

Frequently Asked Questions

- Are any chemicals used in your candles?
No, we keep our candles as natural as possible. All of our candles are made from natural Malaysian palm oil and natural oil scents, all imported from Germany. The nut pod is hand-washed and it’s not treated with any chemical.

- What is the difference between palm oil and paraffin wax?
Paraffin wax is made from petroleum, a non-renewable resource that is not biodegradable. Paraffin wax is cheaper than palm oil and can be difficult to clean up. Palm oil wax is a biodegradable, sustainable resource. It is also easy to clean up with warm soapy water.

- Do you use lead wicks in any of your candles?
No, we don't use any chemicals. Most of our wicks are made of 100% cotton and some others are paper core wicks.

- Can I burn my candles all day long?
Some people do, but we do not recommend it. Typical burning times are about 1 hour per inch in container diameter.

- Can I help prevent a candle from tunneling?
Yes, by burning a candle properly you can help reduce the risk of a candle tunneling. One helpful hint is that you when you decide to burn your candle, you should make sure you have enough time for the candle to achieve a full melt pool (this is typically about 1 hour per inch in diameter of the candle).

- How can I prevent my candle from smoking?
For optimum burn, trim the wick to 1/4” before every burn. A properly trimmed wick will prevent smoking. Never trim the wick while the candle is lit.

- How do I know when to trim the wick of my candle?
You can tell if you need to trim your candle by looking at the flame. If it is high and erratic, then you need to trim the wick. Also, if the flame is smoking or has ash build up on the end of the wick then trim to 1/8" while unlit. Be careful not to cut your wick too short, trim a little at a time.

- How can I remove soot from the candle?
If soot builds up inside container, clean with a dry paper towel or baby wipes.

- How can I put my candle out?
Some people cover the top of the container with a non-flammable object to avoid the smoke that is generated when they blow out their candles. We don’t recommend this; instead you can purchase a candle quencher which will help put out the flame without causing all the smoke.

- Do you accept returns if I'm not happy with my candle?
We typically would handle any return issues on a case by case basis.
For more information please visit our Return Policy link.

- What payment methods do you accept?
We accept Visa, MasterCard, American Express and Discover. You can place your orders through our secure online shopping cart or by phone. Don’t ever send your credit card information via email. We will fax or email you with a total, including shipping.

- Are credit card transactions safe?

Yes, all credit card transactions are securely processed using an SSL certificate.

Safety Tips

- Keep your candles away from children, pets, and flammable items (i.e. curtains etc.).

- Keep away from drafts and place on a heat-proof surface. Don't place them on heat sources such as stove tops, television's etc.

- Remove wick trimmings and matches from inside your candle before lighting.

- Never leave a burning candle unattended! Keep it in view at all times.

- Keep out of direct sunlight and heat.

Recommendations

- Do not burn for more 8 hours at a time.

- Do not burn candle entirely.

- Place on easy to clean surfaces.

- Never burn candles on or near flammable objects.

- Before lighting a candle, observe the wick. If it is longer than ¼”, trim it. Do not allow trimmings to accumulate in wax pool.

- Burn in a ventilated area free from drafts.

- Do not move while lit or while wax is still in liquid form.

- Never leave a lit candle unattended.

- Keep out of reach of children and pets.